MassiveGRID’s technical support shall periodically analyze performance indicators and prepare reports for their customers, proposing enhancements or performance tuning to their current configuration, in case their resources are running low, in order to maintain or enhance their system performance. This service is only offered to Business-Critical Pro & Instant Support Services. Each customer shall communicate their performance indicators to MassiveGRID, this will be done upon service activation, either through an interview or through a questionnaire.https://www.massivegrid.com/support-plans/